Shipping policy
POSTAGE AND DELIVERY
REFUNDS*
Postage is calculated before the completion of your order submission and depends on the quantity of products ordered and the country of delivery.
The cost of postage with Pošta Slovenije is €3.00.
The cost of postage for European countries is from €7.00 with the GLS delivery service or with Pošta Slovenije.
We also ship worldwide* from 12,00 €.
The cost of the delivery varies depending on the size of your order.
*All orders delivered outside of the European Union may be subject to eventual taxes and customs duties,
which the customer has to pay by himself. Due to Covid 19 situation we have no influence on the delivery times, so they can be prolonged.
During special promotions, shipping can be free regardless of the amount of the purchase.
DELIVERY*
Pošta Slovenije takes care of the delivery of our packages. Currently, Pošta Slovenije has a deadline of 1-3 working days after submission for the delivery of its parcel shipments in Slovenia, except in special situations.
Buyers are obliged to pick up the goods from the delivery person or letter carrier at the address you choose during the purchase process, under the conditions set by Pošta Slovenije.
If no one is at home at the time of delivery at the selected address, the postman will leave a notice in the mailbox, indicating the place of collection and the deadline in which you can collect the package. If you do not pick up the shipment within the time specified in the notification, the shipment will be returned to the sender, i.e. us.
Buyers are advised to check whether the contents of the shipment match your order when receiving the shipment, and to report any complaints in a timely manner.
YOU CAN TRACK YOUR SHIPMENT HERE:sledenje.posta.si
PAYMENT METHODS
The following payment methods are available in the online store:
• CASH IN ADVANCE
You will receive a proforma invoice with information for the transfer by e-mail, the deadline for payment of the proforma invoice is eight (3) days. After the payment deadline, the provider no longer guarantees the reservation for the ordered products. Since most of the products are made to order, the delivery deadline is from the receipt of payment to our account.
• VIA PAYPAL
Payment with PayPal or payment with credit cards through the PayPal online system, which allows secure payment with Mastercard, Visa, Maestro and American Express credit cards. The customer does not need to create a PayPal user account to use credit cards. The PayPal payment system is considered one of the most secure payment systems in the world.